Unsexy Stuff: shipping, returns and terms and conditions

Dispatch and Delivery Times
Sky Sirens endeavors to dispatch all orders within 2-5 business days of receiving the order. Some items or sale periods may take up to 10 business days to dispatch. Customers will be notified of any dispatch delays.
Once your order is placed, we cannot cancel or amend it as we begin sourcing/packing right away.

Domestic Shipping
All Australian orders will be sent via Regular (registered) Australia Post with a shipping fee of $10. All packages containing Hella Heels shoes will incur an addition $5 per pair of shoes. Australia Parcel Post endevour to deliver items within 3-10 business days. In the event of an exchange, the customer will be responsible for the shipping costs. If the package was not able to be successfully delivered, the customer will be responsible for re-shipping costs. Sky Sirens cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

International Shipping
Please note, that we do not ship to all countries and highly recommend using a business address for delivery. For International orders, we charge a flat rate of $35. Orders are dispatched nationwide using Aus Post Express Courier International. In the event of an exchange, the customer will be responsible for the shipping costs. If the package was not able to be successfully delivered, the customer will be responsible for re-shipping costs. Sky Sirens cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). 

Duties & Taxes
There may be additional charges for handling of international orders. All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Sky Sirens does not offer any assistance in this process.

Delivery Address
Sky Sirens recommends customers provide a secure delivery address, for example your place of employment as we are not responsible for lost or stolen parcels. Please ensure your delivery address is correct at point of checkout as once your order is placed, we cannot cancel or amend it as we may begin sourcing/packing right away. Sky Sirens is not responsible for incorrectly entered information.

Privacy and Security
Sky Sirens recognises and agrees that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Sky Sirens is for the sole purpose and use of Sky Sirens.

Returns and Exchanges
We are not required to provide a refund if you change your mind, or if the item is not the correct fit.
If you change your mind, maybe something isn't the right fit - Sky Sirens is happy to provide an exchange for you, providing:
1) the items are unwashed, unworn and unused (with tags and packaging attached).
2) the items are in their original condition.
3) you are returning them within 7 days of receiving them, with proof of purchase.
4) the item was not previously exchanged by you with credit from another item. This means you are unable to perform a series of exchanges with the same credit.
We do not issue exchanges for International orders or for sale, or pre-used items.
For health reasons, there are no returns or exchanges on the purchase of bottoms, jewellery, stockings, sockettes or pasties.

Sky Sirens will not be responsible for any shipping costs for online exchanges and refunds.
To proceed with exchanging a product:
Step One | Send the items safely and securely back to:
Sky Sirens
656-658 Crown Street
Surry Hills
NSW 2010
Australia
We will only accept returns if you include your returns form, and send via Tracked Australia Post. Sky Sirens is not responsible for any costs involved with lost parcels.
Step Two | Once we have received your item(s), we will issue you with an online store credit. Store credits are only permitted to be used on www.skysirensparlour.com.au and not via any of our other online platforms.

Faulty Items
Should you receive a faulty or damaged item, please contact us at sirens@skysirens.com.au immediately. Refunds can be given if the item is faulty, within 7 days with proof of purchase if it is their original condition, unwashed, unworn and unused (with tags and packaging attached).

Colours and Sizes
Please note that colours may vary slightly from those displayed by your monitor.
If you need help establishing what size you are, please contact us at sirens@skysirens.com.au for more information.

Sold Out items
We make every effort to keep sufficient stock of items shown on our website. Occasionally, we do sell out of products before the site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock. Any changes will be reflected on your invoice.
If a specific size or colour is not listed it is currently out of stock or sold out.

Product Care
Some of the items in our store are delicate nature. Therefore garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner.
Please note beads and sequins may also be lost or damaged if worn in conditions where continual rubbing occurs. Treat your delicate pieces with care and love!